Shipping and Return Policy

 

Returns

 

To return an item for refund:

 

  1. Send us the item (returned in original condition) you want to return along with a copy of your packing slip or e-receipt and a completed return/exchange form within 10 days of purchase.

  2. Once the item is received in our warehouse, your debit/credit card will be credited back for the price of merchandise only.

  3. You are responsible for return shipping costs.


Exchanges

 

You can exchange unused merchandise (returned in original condition

 

  1. Send us the item (returned in original condition) you want to exchange along with a copy of your packing slip or e-receipt and a completed return/exchange form within 10 days of purchase.

  2. Once the item is received in our warehouse, your debit/credit card will be credited back for the price of merchandise only.

  3. Please place a new order online for the items you wish to exchange.

  4. You are responsible for return shipping costs.

 

 

 

 

  1. We inspect all returns and exchanges and reserve the right to deny or refuse a full refund based on the returned condition. Items that do not match the criteria are subject to denial or a 20% to 50% restocking fee.

  2. We recommend delivery confirmation and shipping insurance for your returns and exchange packages; Lusa USA  - Fashion & Home is not responsible for lost return packages without tracking information.

  3. By purchasing from Lusa USA  - Fashion & Home you accept these terms and conditions.

 

Shipping

 

Items are shipped via UPS & USPS.

Shipping costs vary based on weight, shipping method and zip code.

Orders ship in 3-5 business days.

Our regular business hours are 8 a.m. - 5 p.m. EST Monday - Friday.

Order and Shipping confirmation will be sent to you via e-mail.

 

International Shipping

 

In the event we are unable to ship to your country, you will be notified that your order has been cancelled and you will be issued a refund to your credit card. Import taxes, customs duties and fees levied by the destination country, as well as delivery delays due to required customs clearance procedures may apply to orders shipping to countries outside the United States


 

 

 

 

Terms and Conditions

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